Before contacting us, we recommend that you consult our most frequently asked questions in order to find an answer more rapidly.
Support Mac OS BIG SUR
We are currently working on a software update, but it is therefore recommended to not update on Big Sur in order to be able to take advantage of ConsignO Desktop on your current computer.
If you have already installed Big Sur and want to sign documents on your computer, we also have a workaround that allows you to use a free third-party signature software from Mac OS.
I have changed computers (PC) or would like to be able to sign from an additional computer (PC).
Recover your digital signature in just a few steps.
Change of company - Steps to follow
You have moved to a new company and would like to continue using your digital signature ?
I lost my password and/or my digital signature (.epf file).
You will need to recover your digital signature. Learn more on this process.
How can I obtain an image of my Seal and/or my handwritten signature ?
A Signature Appearance is a visual representation of what will appear on your document when you stamp it or sign it with a visual signature. It is usually an image of your written signature or your seal, but it can be any image you want to display when signing a document. The Signature Appearance becomes the visible part of a visible signature.
I am using Adobe and I get the message « At least one signature has problems ».
Your Adobe® software might not be correctly configured to validate a Notarius digital signature.
Update of my digital certificate
- Procedure for updating the digital signature file for Windows.
- Procedure for updating the digital signature file for Mac OS.
- Troubleshooting procedure.
ConsignO: My Sign button is greyed out and I am receiving the error message, "An error occurred while accessing the certificate".
I cannot sign in ConsignO, what should I do ?
Contact Customer Service
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