Contact Us

Before contacting us, we recommend that you consult our most frequently asked questions in order to find an answer more rapidly. 

Support Mac OS BIG SUR

We are currently working on a software update, but it is therefore recommended to not update on Big Sur in order to be able to take advantage of ConsignO Desktop on your current computer.

If you have already installed Big Sur and want to sign documents on your computer, we also have a workaround that allows you to use a free third-party signature software from Mac OS.

I changed my computer. Steps to follow.

How to configure your new machine to use your digital signature?

Change of company - Steps to follow

You have moved to a new company and would like to continue using your digital signature ?

I lost my digital signature and/or my password.

You will need to recover your digital signature. Learn more on this process.

How can I obtain an image of my Seal and/or my handwritten signature ?

A Signature Appearance is a visual representation of what will appear on your document when you stamp it or sign it with a visual signature. It is usually an image of your written signature or your seal, but it can be any image you want to display when signing a document. The Signature Appearance becomes the visible part of a visible signature.

I am using Adobe and I get the message « At least one signature has problems ».

Your Adobe® software might not be correctly configured to validate a Notarius digital signature.

Update of my digital certificate

  • Procedure for updating the digital signature file for Windows.
  • Procedure for updating the digital signature file for Mac OS.
  • Troubleshooting procedure.

Consigno: The “Sign” button is greyed out

I cannot sign in ConsignO, what should I do ?

ConsignO: An error occured while accessing the certificate

I cannot sign in ConsignO Desktop and receive the error message "An error occured while accessing the certificate".

Due to the COVID-19 pandemic and higher than normal call volumes, response times may be longer than usual. We apologize for this inconvenience.
I understand

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465 McGill Street, suite 300
Montreal (Quebec)
H2Y 2H1, Canada

8:30 am to 7:00 pm (ET)
Monday to Friday


8:30 am to 7:00 pm (ET)
Monday to Friday